. Green power light is flashing and WiFi light is green. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. My Tivo V6 box has 3 lights: The Power/Status light to the right of the Virgin infinity symbol and two small lights to the left of the infinity symbol. Try our TV troubleshooting tool now. on 13-06-2023 11:34. Service status page doesn't return anything in my area. Check the router panel/diagnostics and it’s reporting everything is fine. Since swapping the wifi pod doesn’t work (constantly flashing white light) and the Virgin Connect app can’t find the hub. 2 Internet Light. ughugh. No light: WiFi is disabled. 0. WiFi connection problems can be frustrating, but we’re here to help keep you online. Virgin Media; My Virgin Media; Shop;. Options. We would like to show you a description here but the site won’t allow us. on 30-09-2020 17:56. Alternatives to Super Hub 4 routers. It’s our new-and-improved two-step speed test powered by SamKnows. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. When the WPS connection is successful on your Virgin Media router, the light ring will stay solid blue for 20 seconds. If the light is red, it means there is an issue with your internet connection. If you’re using a splitter, make sure that’s firmly connected, too. Enter your admin name and password. Wait a few minutes for the Hub to clear its settings and reboot. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. Think streaming in Ultra HD, grabbing that game update. Flashing red light – It explains there is an issue with the telephone system; check all the connections. Virgin Media Hub 3. You would push-fit the cable from your 'Quick Start' kit onto the connector pointing. Had my hub 3 swapped for a hub 5 four days ago. The pod breath either blue or green sometimes white. If there’s a problem the lights will tell you what’s going on. The light codes on the Virgin Media 4 hub are the same as the Hub 5. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. I have attempted to reset and hard reset which has failed, still got flashing blue lights with no Internet. 4Ghz. on 19-09-2023 03:59. Wait a few minutes for the Hub to clear its settings and reboot. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. If you are with Virgin Media with a Hub 5 then check out our guide. Status in the router's web interface reads 'No RF signal detected' A router check tells me to check my coax cables (checked) and that my router temperature is normal. Aware that this could be a software update, I left it for a few hours. The faq says: This means the Hub is on, but your WiFi isn’t. on 06-12-2021 12:09. Flashing Red: Uh-oh, there’s a problem. Hello. 02-02-2023 02:25 - edited 02-02-2023 02:25. Options. Blue flashing light happens during the provisioning stage on a reboot. Every time I reeboot which is roughly once a week, I have green WiFi light, green arrows and red light from then on. The SSIDs must be the same and broadcast enabled. I’ve checked all cables and they seem fine,it’s not overheating and I’ve. Plugged in hub 4 and it has the dreaded solid red ring. Wished I had stuck with BT. Disconnect all ethernet cables from the Hub. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginOptions. When the Hub is in router mode, it will be white. But in most cases, a green light will mean something else depending on which light is green. As you connect the power supply to the wall and to the Hub, make sure that it is tightly. 1 ACCEPTED SOLUTION. It’s likely to be a loose connection in your home. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. Didn’t even know the reset button was there. Forgot username?. Options. Flashing Red – Updating firmware. Checked all connections. Options. Hey. We have both ethernet and wifi devices - my desk / laptop is via ethernet as are two smart TVs, phones, ipads etc are wifi and a mix of 5Ghz and 2. Unfortunately the WiFi pod has stopped working. I turn the Hub 4 off and back on again using its switch and connectivity is restored. 0. If you're existing and it was previously working, check the. White light on - Page 2 - Virgin Media Community - 5030957. We would like to show you a description here but the site won’t allow us. It might flash or change colour when you first turn the Hub on or after a restart. 1 ACCEPTED SOLUTION. Hello. 1 from a browser?. i have looked at the network log doesn't look good . If the power button is steady amber, it has a power issue, call Sky for help. We would like to show you a description here but the site won’t allow us. Tudor. Not any SSID’s being broadcasted. The Virgin Media Hub lights can tell you a lot about its status. The SSID must be password protected. Thanks for that. Hi, My hub 3. The Wi-Fi signal was still appearing without any problems, so I turned the modem/router off and on again to reset it. More information can be found here . If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. 0 flashing green?. Have you been able to check our service page here to see if this is due to any known network issues in the area. The box has a flashing red light which wasn’t there when it was installed (it was green). I decide to restart it to see if it would fix, but now its on a constant white flashing light. Virgin Media Super Hub 2. Why is my virgin WiFi flashing green? Green power light is flashing and WiFi light is green. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. All of a sudden my connection was lost so i check up on the box and its a white solid light. If it's ambient, sounds like the hub may have died. A week later. Middle – Ready (green/blue). I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. This is why I suggested the pinhole reset and checking if the hub has access to the network. Re: SuperHub 5 - flashing white light. White power light is on and Ready light is off. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. I turned it on and off, reset the hub and checked the cables. Travelinsoul. Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. Hub has suddenly started flashing white and now flashing red. For clarity, has the SSID on the Hub reverted back to the split 5G and 2G bands? Have you rebooted the Hub since changing and saving the SSIDs on the Hub Settings? In regard to the light on the Pod, are they slowly, or quickly pulsing/breathing, o. It’s like a. The power light should turn solid white when it’s ready to go. There's no official status of an orange light on the Hub 3. - checked all cables, switches etc for loose connections. The information below shows current status of this Hub 5. I was like, sure. If the power button is flashing white, your hub is installing a software upgrade. White power light is on and Internet lights are blue. A power adaptor to plug into the Stream box and a power socket at the wall. This light flashes green when the Hub's downloading a software update. 4 – Connect the router’s power cord and turn both of them on. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light. If the Virgin Media box is flashing white for longer than a few minutes, this could be a sign of an issue. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Red light: Hub 4's red light indicates a problem with your connection. on 27-06-2022 07:59. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. I have been on the website many times following the reeboot. Constant flashing white light. Channel Optimisation must be left on. Now, disable both WPS options and click on save. Browse Virgin Media Virgin Media Community. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. - pressed reset button for 15 seconds. I have 3 wifi pods in different locations of the house. Hi! My virgin internet is down. Alternatives to Super Hub 2 routers. If it’s flashing green, it’s starting up. Flashing White – Booting/Connecting; Stable White – Connected; Flashing Red -telephone connection issue When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. Flashing white: The WPS button has been pressed, and the router is searching for devices to connect. Enter the password given to you. Tried reseting multiple times but that didn't work. and tells you of more local issues down to street cab/ postcode level. Whenever connecting to my work-VPN, the entire router will experience intermittent outages, affecting not only the work laptop but anything connected via wifi. You can use a pen or paper clip to do this. All the help says something about a telephone but I don’t have one so don’t know how to proceed. Similar to other posts in this forum, my Virgin Media Hub 4 has stopped working after I tried to reboot it. The WiFi Booster will start copying your Hub’s details. This means the Hub is on, but your WiFi isn’t. The power light will remain on. Try a pinhole reset using the hole on the back of the hub (which. Please - 5425686. 1 into your browser. The only difference is on the Hub 3 the light is a strip near the top of the router, while the Hub 5’s lights are on the bottom. no idea what any of this means , will test the speed of wifi today when gamingHold the pinhole reset button for 10 seconds on the back of the Hub. Base LED This should flash when the. If the power button is steady amber, it has a power issue, call Sky for help. After that the Landline Light started. After that it starts the process over again and reverts back to the green. Back online seemingly at random 40 minutes later. Hub 5 red light. White light on. If the power button is flashing amber your hub is in recovery mode. Why is my virgin Hub 3. You can also check with area faults on 0800 561 0061, or 150 if you have a VM home phone. When it’s in modem mode, it’ll be magenta (pink). Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme and stream. Table of Contents. WPS Button (WiFi Protected Set Up) This can be used in conjunction with WPS enabled wireless devices to connect to your home network. Dear Reece carried out a factory reset and got both 2g and 5g working renamed ssid to my old so all my devices reconnected but pod still going offline breathing green led. They installed a new Hub 4, which now has a red light. I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. We would like to show you a description here but the site won’t allow us. It acts as a sign of an entirely operational and functional state. The WiFi reception is poor. Virgin Media Hub 5 Light Status Overview. Red flashing phone light. About 9. Virgin media hub 4 constant white flashing. I checked my router and it has a flashing blue light. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. Flashing arrows doesn't always mean no connection. Options. WiFi Pod flashing red. The Virgin Media Hub might not work for you, so you might need to install a stand-alone WiFi router. I'm currently on 1Gig contract with virgin. 2. 1 ACCEPTED SOLUTION. If the internet light is off or flashing amber, run a diagnosis. I’m a. I can't reboot the router, I can't reset the router. . Good morning, My virgin WiFi Hub 3. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. WPS/Virgin Media button on your Hub until the lights start blinking. QuickStart, set up and connections. Thanks. Netflix will stop with the wheel spinning. If you’ve got a permanent red power light. HUB 4 broken. Suddenly this morning we have a green flashing light with no internet. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. on 18-12-2022 13:30. If the power button is flashing white, your hub is installing a software upgrade. White power light is on and Internet lights are flashing. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. So still having issues so Virgin customer service say they do not have to activate they can’t solve and sending a engineer out to look at the pod which seems a bit crazy as the internet hub is fine . The WAN light indicates the connection between your Hub and the Virgin Media network. Hi all, thanks for contacting us to let us know that you are seeing issues with the WIFI pods disconnecting. We would like to show you a description here but the site won’t allow us. Please pop back to us at your earliest convenience and we'll do our very best to help. Dear Reece, The pod breath either blue or green sometimes white. Stream from Virgin Media. Green flashing light on Hub 3 QuickStart, set up and connections. If you need any further help with this, please let us. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Stream from. The red band on a Hub4 means no internet connection. See full list on routerfreak. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Please give me some advice to solve the issue. Hey, Just after some advice. 11-02-2023 13:45 - edited 11-02-2023 13:47. Options. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. I had 5g disabled on the hub but whatever i do the 5g will not renable it - 5368988. Hub 5 blinking green base light. It is now flashing a bright static white light. Hi There, My Hub 3 has a White/yellow stable light (not flashing). . The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Tudor. To activate and register the device please contact 0800 953 9500 and ask them to. Try restarting your Virgin Media box. Try a reset as this. The red ight has been on constantly for 12 months. Otherwise nothing has changed. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. I can find my WiFi network and connect with it. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). Reading other posts, I know I need a new modem. The SSIDs must be the same and broadcast enabled. WiFi pod not working after broadband upgrade. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. It will have no bearing on any other problems, you need to look elsewhere. Stream from Virgin Media. Simply test your broadband service, and if we find an issue we can help with a fix online. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. 1 Kudo ReplyVirgin emailed me about their great new Hub 5 and if I wanted it. this is normal. Green power light is flashing and WiFi light is green. The WiFi reception is poor. Mark as New; Bookmark this message; Subscribe to this message;. Virgin Mobile. The pod appeared to work ok for a few weeks but now for the last week or so it keeps disconnecting and has a flashing white light. Press and hold the WPS button on the larger WiFi Booster for Options. Then follow steps 2. All Rights Reserved Options. We are having to switch the Hub off and on numerous times a week, sometimes several times a day. The phone light: If your phone service is provided by the Hub 3. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. No devices are working after waiting a good 20 minutes. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. in Medway Kent . The “Ready” light: This should be on 24/7. KieranNana. Browse Virgin Media Virgin Media Community. No devices are working after waiting a good 20 minutes. Make sure that the cable is well connected to the splitter. Enter 192. hub 5 flashing blue light. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. I have checked the service status in my area and it says no issues. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. The power light should switch on and start flashing; Next, hold the WPS button on the booster and hold for 10 seconds, then release; The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the boosterFlashing red and blue: The router is connecting to a device via WPS. If its the latter it is more than likely an activation issue, which customer services should be able to resolve over the phone. Hub 5 Flashing Red Light. It didn't solve the issue. Hi coolmd Thanks for providing an update on this. Since Friday morning I have been having intermittent issues with my internet/hub 4. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. Options. . Users should wait for at least 5 minutes for the boot-up process to. Best try getting it activated again, sometimes it does not work first time. This means the Hub is on, but your WiFi isn’t. We would like to show you a description here but the site won’t allow us. My internet connection went off last night. Hello, Received our Hub 4 today. It has it for about 30 minutes and then turns solid white but no devices can connect to it. Very Insightful Person. The top wifi light is solid green, the internet connection - 5396739. Looks like it may need changing. Hub 4 Booting Up. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. Switched on and off. Call the equipment activation number they may be able to help. 0 Kudos Reply. It can take 5 to 10 minutes to restart. The light went normal at first, solid white, then flashing white, and then it turned flashing green. Tried manually rebooting the modem, it has flashing white light for a few minutes then red light. HUB 4 broken. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. Restart the hub. Ive tried restarts and repositioning but it seems as if this is pretty common problem without a firmware update to the pod itself. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. I turned it on and off, reset the hub and checked the cables. 4 and 5GHz. I’ve followed all procedures recommended by VM multiple times. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. When the Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. Did nothing, just the same solid white light. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. Will the pod still work or does it have to be 1 single network. It normally is not a hub problem, but a VM cable/cab/network problem. 4 to 2. 1 Power Light. In response to carl_pearce. The WiFi Booster will start copying your Hub’s details. 3 weeks ago. Won't connect. Is it a new install, if so call: Equipment activation on 0800 953 9500. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. HUB 4 broken. They switched me over and told me I couldn’t use the old hub, annoyingly. Next. I have tried all the relevant routes contacting VM asking it to be added my account and synced to my hub, resetting the hub to factory settings, plugging it into my hub via Ethernet. From what I understand it’s trying to do a firmware update but it’s stuck in a loop. I recently upgraded by bandwidth and a hub 5 arrived today. This is not normal for the boot process as usually it starts with a flashing red and goes to white when the internet is back online. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Internet has been down for a day, our router is flashing yellow. 4. Browse to 192. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. 0. on 08-04-2023 10:07. DL14 post co. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. It’s white when everything is working as it should. Running modem mode and your own router is a good idea for a number of other reasons, e. Virgin Media. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. Replace virgin media hub 3. Your network has been fixed. After more than two weeks working perfectly my wifi pod starting flashing white with red surround though still seemed to working to provide a good signal in the room where previously to installing the pod I had signal problems. Virgin Media has recently released a new Super Hub for customers with O2 and Virgin Media services- the Super Hub 5, which is an excellent upgrade over the older routers in the Virgin Media Super Hub range. Ganzino. It will show what the Hub is doing. So looks like it's something specific to my home connection. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. However, all the pods are doing is flashing a white led and jot connecting in anyway shape or form . This can happen after a software upgrade. 😯 It's almost 2 weeks. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. No lights are on. The Significance of White Light on Virgin Media Hub. On the Hub5 sticker. Installing a Replacement router. Can flash for a few minutes like this, it is normal. Options. The light should turn solid for a moment when you first switch on the WiFi Pod (white). on 07-05-2023 01:19. You can get a 4G/5G Sim contract for~ £20-40 month with unlimited data and a SIM "router" - some on a 30/day contract. Joining in. Green flashing base light for hours, no internet. no idea what any of this means , will test the speed of wifi today when gaming Hold the pinhole reset button for 10 seconds on the back of the Hub. White power light is on and Internet lights are flashing. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . 0 has got a constant orange light and our internet is working intermittently. Installing a Replacement router. The Virgin Media Hub 5 light at the front let's you know what is g. My virgin wifi booster dosent seem like it's on. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. installed the new hub 5 from hub 4 due to package change .